Good for your wallet. Better for tomorrow.Make a verified backup
Save the information you want to keep, and check that it is available on your replacement device before you reset anything. Authenticator apps and messaging apps may need their own transfer steps.
Remove account and management locks
Sign out of accounts and remove any organisation management with the owner or administrator’s permission. A factory reset by itself is not a substitute for properly removing an account lock. Do not share your account credentials with us.
Follow the right reset guide
Android menus vary by manufacturer and version. Follow Google or your device manufacturer’s current instructions. Remove your physical SIM and removable memory card when appropriate, after transferring anything you need.
Describe the actual condition
Check the screen, back and cameras under good light. Tell us about charging problems, repair history or other known faults. Our team can help when your exact model is not listed.
Google: reset your Android device
Device menus and service availability can change. Follow the manufacturer’s current instructions and the terms supplied with your actual trade-in.