Confirm the exact device
Read the complete model name and storage capacity from the device settings. A Pro, Pro Max, Plus or Ultra can be a different catalogue entry. Choose total capacity rather than remaining free space.
Check everyday functions
Tell us whether the device powers on, whether the screen is intact and whether anything is not working as expected. Do not conceal a known problem just because it is intermittent.
Look under good light
Read the condition definitions in the live quote tool. Compare those definitions with your device under good light. Cosmetic wear, cracked glass and functional faults are different issues; disclose each one rather than assuming a single grade covers them.
Ask rather than guess
A damaged display, account lock or uncertain model should be checked with our team before posting. We can route the device for an individual assessment instead of showing an unreliable instant price.
Device menus and service availability can change. Follow the manufacturer’s current instructions and the terms supplied with your actual trade-in.
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